Frequently Asked Questions
How do I cancel an order?
To cancel your order, please contact our customer support team as soon as possible and provide your order number. If your order has not yet been processed or shipped, we’ll do our best to cancel it.
Once an order has been shipped, cancellation may no longer be possible. In that case, please refer to our return and refund policy for available options.
How do I get a refund?
If you mean a refund for an order on your Mayra Wholesale website, you can use this process:
Log in to your account.
Go to My Orders.
Select the order you want refunded.
Click Request Refund/Return.
Choose the reason and submit the request.
After approval, the refund will be sent to your original payment method.
For your website, I can also write a complete “Refund & Cancellation Policy” page for Mayrawholesale.com.
How do I modify an order?
If you need to change your order, please contact our customer support team as soon as possible with your order number and the details of the changes you’d like to make.
We’ll do our best to accommodate your request if the order has not yet been processed or shipped. Once an order has been shipped, changes may no longer be possible.
How do I track an order?
Once your order has been shipped, you’ll receive a confirmation email or message with a tracking link. Click the link to view your order’s current status and estimated delivery date.
If you haven’t received tracking information or need help tracking your order, please contact our customer support team with your order number.
Why is my order delayed?
Sometimes orders may be delayed due to high order volumes, shipping carrier issues, weather conditions, or unexpected logistical problems. Please check your order tracking information for the latest delivery status.
If your order is significantly delayed or you need assistance, please contact our customer support team with your order number, and we’ll be happy to help.